POLISCOPE

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OAKLEY (CONTRACOSTA COUNTY)Decisions and attributed speech publishedPartial coverage

Mar 21, 2024 - 09:44 AM

Thursday, March 21, 2024 · Government meeting record

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Mar 21, 2024 - 09:44 AM

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    Commented on issues with trash moving from the inside to the outside and.

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Minutes of the Regular Meeting of the Affordable Housing Ad-Hoc Advisory Committee Held March 21, 2024 1) Call to Order and Roll Call Councilmember Aaron Meadows called the meeting to order at 3:00pm in the Oakley City Council Chambers located at 3231 Main Street, Oakley, California. Committee Members Barbara Bautista, Doug Gamble and Oke Johnson were also present. Vice Mayor Shannon Shaw attended via teleconference. 2) Pledge of Allegiance to the Flag Mayor Meadows led the Pledge of Allegiance. 3) Public Comment Bonnie McCord commented that she has been waiting 5 months for maintenance and she would like to know why. She mentioned that she calls and gets no response, she also mentioned that maintenance was being done in the apartment above her and it was so loud that her light fixture came crashing down. She stated that on February 16th she fell going out her front door and broke her leg and face, she turned in an incident report, she is upset that staff did not say anything, and she still has not received a response from the office. Jackie Rider commented that she has a problem with maintenance starting work at 7am and entering homes when they have been asked not to, the laundry rooms are still not up to par, the trash area is a mess, and the trash chutes are closed. Michael Hawkridge commented that today is the fourth meeting since December, and it seems they are beating a dead horse. He mentioned that he moved in 6 years ago and residents are still smoking marijuana and making noise. He mentioned things are getting done but at a snail’s pace. He also mentioned that he put in a work order for lights being out, screens missing and loose screens in October, and put the same work order in again in January. Mike Dupray commented that the garbage chute being shut down and expecting residents to walk a long way to get to the trash is a big issue, and the chutes should be fixed. He mentioned that mice and cockroaches are unacceptable and if there are no changes, he will organize a demonstration.

4) Discussion/Action 4.1 Approve the Minutes of the Regular Meeting of the Affordable Housing Ad- Hoc Advisory Committee held February 22, 2024 (Libby Vreonis, City Clerk) It was moved by Oke Johnson and seconded by Vice Mayor Shaw to approve the minutes as submitted. Motion was unanimous and so ordered. (5-0) 4.2 Continued Discussion on The Oaks Committee Member Johnson reminded everyone that interaction between residents is privileged. He mentioned a plumber came out and they had to demo walls and pipes to find the reason for the recurring flooding. He mentioned that senior staff will be holding resident meetings once a month and shared the topics that were discussed at the first meeting. He mentioned that he only received requests from 4 residents that needed assistance with trash and effective today, when residents communicate that they need help, they’ll get them the help they need. He mentioned in regard to the sidewalk repairs that he’s sorry if work is starting early, there is a lot of work to be done. He shared that security issues have been reviewed and that they met with the new landscapers and will be touring city grounds to show them examples of what is expected. He mentioned that on February 15th he was informed all laundry machines were working but since heard another is not, so he made a note to look into that. He mentioned that 130 work orders were completed. He also mentioned he will look into why it is taking 5 months for repairs to be completed and that an electrician has been engaged to look into the non-working lights. He stated that the gates were operational and then vandalized again and no longer working; they are reviewing camera footage to see if they can find the culprit and if so, get PD involved. He mentioned they are committed to providing a report to the City Council at the second meeting of each month and having someone attend the meeting to hear about any issues. He stated they would be rolling out more senior programs, enhancing resident services and improving the basketball court. He shared a list of maintenance items that will be completed. Vice Mayor Shaw inquired of the 130 work orders that were completed, how many were submitted. Committee Member Johnson responded that he did not have that information with him. Vice Mayor Shaw inquired if they are keeping track of residents that do not receive online communications, or do not have online access for work orders. Committee Member Johnson responded that they will be sure everyone has access. He mentioned they post important notices on residents’ doors and less important notices on bulletin boards, or they will have flyers in the office. He mentioned if there are any emergency issues, they would include those in their monthly update to the City Council. Councilmember Meadows asked when updates would need to be to the City Clerk to make it into the meeting packet.

Deputy City Clerk Kim Snodgrass responded thatthe week before the meeting would be great. Committee Member Gamble inquired if they know the amount that is spent each year on gate repairs. Committee Member Johnson responded over $20,000 last year. Committee Member Gamble inquired if they considered having a guard. Committee Member Johnson responded that would be much more expensive and cost prohibitive. Committee Member Bautista commented that it is nice to see some of the changes, she likes seeing the landscapers working, and loves the new floors in the community room. She mentioned that maintenance was in her building last week and for her, management has been very responsive. She inquired if it would be possible to get larger trash bins. Committee Member Johnson responded that the compacter requires specific size bins but perhaps they could skip a garbage day during the week and add a pickup on Saturday. He mentioned that they can begin refining that process. Committee Member Bautista mentioned that speeding is one item that is getting worse. Committee Member Johnson responded that they are looking at the gate to make sure that is not why the gate is being vandalized; they are looking to see if speed bumps can be added and are checking with the fire department. Committee Member Bautista inquired if fire trucks are not able to go over speed bumps. She stated another stop sign would not help. Committee Member Johnson responded that it is on the list so it will be on the updates moving forward. A resident commented on issues with trash moving from the inside to the outside and stated that people are too lazy to go the trash bin on the other side of the building. Councilmember Meadows mentioned it seems like stuff is getting done and they want to see it continue. 4.3 Next Steps Vice Mayor Shaw mentioned she likes the idea of a monthly report and suggested doing it monthly for 6 months and if things are good switch to quarterly reports. She mentioned she does not know how long they want to have it attached to the packet.

Councilmember Meadows mentioned he also likes the idea of a monthly report for 6 months and then quarterly until the City Council is satisfied. Vice Mayor Shaw mentioned she would love to see a resident’s association and would not be opposed to hearing from them as well. Councilmember Meadows mentioned he was thinking the same thing. Committee Member Gamble mentioned it would be a big step for residents to see the monthly meetings continue with the regional manager. Committee Member Bautista stated that they have a resident’s group and will continue to meet. Councilmember Meadows suggested the resident’s group put together a recap of the positives and negatives and provide it to the City Clerk’s office by the third Tuesday of the month to be included in the meeting packet. Committee Member Johnson responded that they are comfortable with that. Vice Mayor Shaw mentioned she is happy that management meetings are happening and as long as that continues it satisfies her concerns and she feels comfortable with where they are at. Councilmember Meadows commented that he is ok with the direction things are going. Vice Mayor Shaw stated it needs to be put back in their hands and if they need to re- form a committee in the future, they can. A resident from Building 67 gave kudos to maintenance for repairing an item in her unit. 5) Adjourn There being no further business, the meeting was adjourned at 3:54 p.m. Respectively Submitted, Kim Snodgrass Deputy City Clerk

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AGENDA REGULAR MEETING OF THE AFFORDABLE HOUSING AD-HOC ADVISORY COMMITTEE Thursday, March 21, 2024 3:00 PM Oakley City Council Chambers, 3231 Main Street, Oakley, California 94561 NOTE: Vice Mayor Shannon Shaw will join via teleconference. Her location is the Los Angeles Marriott Burbank Airport, 2500 North Hollywood Way, Burbank, CA 91505 MISSION STATEMENT: The City of Oakley will create a resilient future that fosters and attracts a vibrant and evolving community that welcomes and values all people. VISION STATEMENT: The City of Oakley celebrates our unique Delta lifestyle and small-town feel where we Live in a safe, dynamic community, Work together to build the future, and Play in our own backyard. Agendas are posted in Oakley at Oakley City Hall-3231 Main Street, outside the gym at Delta Vista Middle School-4901 Frank Hengel Way and outside the Library at Freedom High School-1050 Neroly Road. Agendas are also posted on the City’s Internet Website www.ci.oakley.ca.us. A complete packet of information containing staff reports and exhibits related to each item is available for public review prior to an Affordable Housing Ad-Hoc Advisory Committee meeting at Oakley City Hall, 3231 Main Street, Oakley, CA 94561. Any writings or documents provided to a majority of the Ad-Hoc Advisory Committee regarding any item on this agenda will be made available for public inspection, during regular business hours, at the front counter in the Main Lobby of the Oakley City Hall located at 3231 Main Street, Oakley, CA 94561. Agendas may be picked up at the Oakley City Hall located at 3231 Main Street, Oakley, CA 94561 for no charge. To request information regarding placement on the City’s agenda e-mail distribution list, please contact us at (925) 625-7000. The City of Oakley provides social media options to stay connected to City Hall through Facebook, Twitter, Next Door and Instagram. Other opportunities to connect with City Hall include Engage In Oakley, Oakley OnDemand on the City's website, and by emailing info@ci.oakley.ca.us. If you have a physically challenging condition and require special accommodations, please call the City Clerk’s office at (925) 625-7000. Please keep cell phones/electronic devices turned off during the meeting. Information Regarding Public Comment 1

Members of the public may address the Ad-Hoc Advisory Committee on items of interest that are within the City’s jurisdiction. In compliance with State law, the Ad-Hoc Advisory Committee may not take actionor have discussion on any item that is not specifically listed on the agenda. Public comment on items not listed on the agenda will be heard under the Public Comments section of the agenda. Public comments on items listed on the agenda will be heard as the Mayor calls the items. In compliance with State law, the Ad-Hoc Advisory Committee may not take action on an item that is not specifically listed on the agenda. If you would like to speak on any agenda item, please fill out a public speaker card available in the lobby and submit it to the City Clerk prior to the agenda item being called. The Mayor will call you to hear your comment. PUBLIC COMMENTS ARE LIMITED TO THREE (3) MINUTES. Online public comments are accepted until 5 p.m. the day of the meeting and can be submitted at https://www.ci.oakley.ca.us/online-public-comment-card/. 1.Call to Order and Roll Call 2.Pledge of Allegiance to the Flag 3.Public Comment 4.Discussion/Action 4.1 Approve the Minutes of the Regular Meeting of the Affordable Housing Ad-Hoc Advisory Committee held February 22, 2024 (Libby Vreonis, City Clerk) Minutes 2-22-24 4.2 Continued Discussion on The Oaks 4.3 Next Steps 5.Adjourn 2

MINUTES OF THE REGULAR MEETING OF THE AFFORDABLE HOUSING AD-HOC ADVISORY COMMITTEE HELD FEBRUARY 22, 2024 1.0 Call to Order and Roll Call Councilmember Aaron Meadows called the meeting to order at 3:01pm in the Oakley City Council Chambers located at 3231 Main Street, Oakley, California. Vice Mayor Shannon Shaw and Committee Members Barbara Bautista, Doug Gamble and Oke Johnson were also present. 2.0 Pledge of Allegiance to the Flag Mayor Meadows led the Pledge of Allegiance to the Flag. 3.0 Public Comment Oke Johnson with WinnResidential mentioned many comments were made from the last meeting and they will address those. He added that he understands the work is important and can be complicated as they are in the people business; they manage the work of people that impacts the lives of residents in the community, and he understands they haven’t met the mark to date. He explained that they are making some changes to their processes, i.e., how they do things, when things are done, and who to involve in doing those things. He mentioned there are 7 different properties and entities that include for-profit and non-profit. He shared that the properties are currently not profitable with owners having expended $1 million in contributions into the communities in addition to taxes and fees. He mentioned with this financial nonperformance, their lenders and partners pay close attention to the communities and work closely with the management companies. He shared that starting this week and moving forward, there will be a weekly on-site meeting held with onsite management, Winn, and owners to provide support to the onsite team. Micheline Nicol submitted an online request to speak and read her statement into the record. She mentioned the State of California clearly defines laws for landlords of which Winn has been in violation of many for years; properties must be maintained in a safe and healthy environment of which Winn has been in violation of the past 4 years. She mentioned their rent has increased 4% since 2019, except in 2020; however, buildings are in a constant state of disrepair and repairs being made are only cosmetic. She mentioned her building, #65, has broken locks, water damage, mold, vermin, etc. and in October 2023, housekeeping maintenance personnel was supposed to handle cleaning, but only cleaned once in a month. In addition, she mentioned there is no provision for ADA for trash disposal which is in violation of ADA laws, an issue that should have been resolved before new trash procedures were implemented. She commented that she is asking for Winn and onsite management to be held accountable, for financial records 3

from management and the owners, and a rent freeze until all issues have been resolved and an audit has been completed. Councilmember Meadows inquired when Winn began managing the properties. An audience member commented it was in 2018. Mike Dupray commented that with 3.1% inflation, only a 1.5% COLA increase, and they can legally raise the rent rate 5%, how they justify a 10% increase for seniors, while seniors tolerate unsafe and unsanitary conditions, and trash conditions that are not part of the rental agreement. He mentioned they need to lock and secure buildings. He explained there are still broken locks, access gates haven’t worked since 2018, there needs to be better tenant screening, landscape and maintenance staff are lacking, there is no cleaning staff, roaches are still there, and to get rid of them one at a time and blaming messy residents is never going to work. He shared that he has written to representatives and state agencies to address these issues, and tonight he is meeting with county and state representatives where he will discuss the issues and he will use media sources as needed. Michael Hawkridge commented that he lives in senior building 81 and tenants have their grandson and son living in other units; once children are in units, he has been told by management that it is hard to get them to leave but they are adults and smoke marijuana, and residents don’t want them in the building. He mentioned since he has been attending Council meetings, The Oaks is just trying to appease them. He explained that for 6 months they have landscaping and cleaning, then for 6 months they don’t. He mentioned there are certain costs in owning a business or being in business and taking care of your property is a responsibility. He mentioned the gate not working is nonsense, there has been a light out for 6 years on the building, he placed a workorder request months ago that still needs to be resolved, and branches on trees need to be trimmed. Thelma Brown shared she has been a tenant for 4 years and for the past year has had problems with plumbing. She explained that she is up at 3am to go to work and returns home at 6pm, a grandson of one of the tenants wakes her up fighting with his grandparents, and her tub floods every day of which she took care of carpet and maintenance as she is a clean tenant. She explained further that she has stuff in her tub every morning and every night she must clean it; it is a nuisance and bad for her health, and she can’t even take a bath every day. She requested it be resolved quickly as she has reported it to management already on a dozen occasions. She mentioned she goes to Barbara Bautista for help who to talk to, and the maintenance people don’t come, or if they do, they just look but don’t do anything. She mentioned she placed Drain-O in it, but it didn’t help. Councilmember Meadows requested if she has pictures to please email the pictures to them. 4

Committee Member Johnson asked which building she lives in of which Ms. Brown responded it is Building 81, apartment 201. Louis D-A’mbiosio, Jr. shared that in 2016, he moved into The Oaks which was advertised as safe and secure with a gate, fitness center, and hardwood floors, none of which exist. He mentioned the fitness center with bounce balls has been locked since he moved in, the model had hardwood floors, but his unit does not, but he had cancer, so he took it. He mentioned for 6 years there has been no hardwood floor, the gate is fixed and then vandalized, and he believes it is false advertising. He commented that Winn said they didn’t advertise, but they advertise the same as previous management. He mentioned he has fallen in holes near the front door and had surgery on ligaments in his left knee, and there are leaves on the ground, and he fell again, and now has torn ligaments in his right knee. He also shared that there are signs that say don’t open windows when screens are gone from windows, and signs for 2 years when holes are in the ground just to pacify residents. Jackie Rider commented that tenants are not turning in their keys when they leave and family members return to party in the apartments until 3am, and residents can smell dope. She mentioned in the laundry rooms they still don’t have 4 machines working at the same time; there is 1 washer on 1 floor, 1 on another, 1 dryer on 1 floor, and 1 on another, that sometime work. She mentioned management is asking for tenant recertification for people to provide information regarding their trusts; she believes this is personal information that people shouldn’t have to provide as it is not how the tenants were qualified for the apartment. She added that the building is not safe and secure, stairwells are used for urinals, and there are feminine hygiene products on the stairs. She mentioned there are 3 maintenance guys, so they have limited resources, and everything must be ordered. She mentioned that there should be inventory for everyday things like a lightbulb; it shouldn’t take a month to get a replacement. Patti Thompkins commented that she has been in the building for 12 years. She mentioned in apartment 469 there is black mold in the bathroom that has existed since the guy moved out, the door was left open, and there was a used raincoat in the hallway she had to pick up. She mentioned that the inside rugs are atrocious, and the black mold is hazmat, and it is management’s problem, and they should be using their stuff to clean, not the residents using their own products to take care of it. She shared that she purchased 4 bottles of bleach for cleaning the lobby and residents shouldn’t be doing this. She mentioned on March 22, 2023, a unit in Building 79 caught fire and nothing has been done to it, no sheetrock or anything. She shared that she has been waiting a year to move (she has a scooter and is not supposed to be on the 3 rd floor) but there are full tanks of oxygen in the apartment and the person still has the keys. She mentioned she likes living in building 67 and doesn’t want to move, but it needs to be safe for seniors; buildings 67 and 69 need handrails and should be ADA compliant. Michael Frank mentioned he can verify what had been said by other residents. He mentioned the apartments were cheaply built and there should have been more oversight. He mentioned with the budget, there are over 80 apartments that have not 5

been rented for over a year. He shared that the fire affected other apartments; his flooded and he had to tape holes in the walls to keep bugs out. He suggested they need more oversight on finance; residents are paying money, but he is not certain where it goes. He mentioned the residents are good people trying to care of things. He shared that he is a 10-year resident and goes to management privately to try and help everybody. He mentioned there are parking spots for seniors for people that cannot walk far, but none are near their apartments. He mentioned even with fire insurance, money has not been spent on building repairs. He shared that when the apartment flooded from above, it took a month to fix, and he had to paint his own ceiling after his shoulder repair surgery. He expressed that residents having horse pucky thrown at them doesn’t help. Councilmember Meadows asked him to clarify holes in the wall in his apartment that he mentioned. Mr. Frank mentioned there were holes in the baseboards drilled to air out the walls from flooding impacts. Committee Member Johnson requested his building and apartment number, which Mr. Frank provided as building 67, apartment 178. 4. Discussion/Action 4.1 Approve the Minutes of the Regular Meeting of the Affordable Housing Ad-Hoc Advisory Committee held January 18, 2024 (Libby Vreonis, City Clerk) It was moved by Vice Mayor Shaw and seconded by Committee Member Bautista to approve the minutes as submitted. Motion was unanimous and so ordered. (5-0) 4.2 Continued Discussion on The Oaks Committee Member Johnson provided an update including an overview of an earlier discussion and ongoing projects. Rent Increases Committee Member Johnson mentioned the properties are regulated by several agencies and there are limitations on rents charged; it is reviewed, and they must report annually. He mentioned the California Tax Credit Allocation Committee administers the low-income tax credit programs to which they report to. He shared that in 2023, rental income grew by 4%, on average $100-$500 below market, and in 2023, the physical occupancy was 83%, providing a $1.5 million deficit, a collection loss. He also shared that in 2023, they wrote off $544k in rent that was deemed uncollectable, and they are currently owed $900k for residents having moved out, $500k from current residents, an 8% decline in 2023. He mentioned there are significant expenses including insurance that cost $320k in 2023 compared to $200k in 2021, utilities were flat in 2023, but in 6

2022, they were up 20%, and they had $850k in expenses in 2023 for the gate, improvements, turnover, etc. He mentioned there were also additional floors and appliances, and legal fees increased. He mentioned in 2022, there were 34 evictions, and they take about 6 months of the unit not paying rent before they can remove them from the community which they see as a last resort. He mentioned rental assistance is available and residents were notified through the portal recently of it. He shared there are 24 residents they are currently in a formal legal process with, and a 30-day notice is provided as an opportunity to cure by paying rent before they can proceed with legal action. Doors and Locks Committee Member Johnson reported that on 2/9/24, a locksmith identified and repaired doors, and will be coming again tomorrow to review them. Trash Service He also reported that on 1/22/24, management implemented a new trash service after meetings with residents and there are two changes involving buildings 59 and 81—they will move from using the outdoor dumpster to using the large trash rooms accessible in the buildings. He mentioned they received feedback that individuals need assistance getting trash to trash rooms and only 1 resident has asked for assistance so they will send out another communication to residents to let them know if need assistance to contact management. Sidewalk inspections Committee Member Johnson reported there were inspections of trees for down branches and removal, they have interviews for a new landscaper to provide a proposal for services, and they have 2 nd quarter landscape improvements planned for tree removal and shrubbery. He also reported that in buildings 65, 67 59, they will be replacing furniture in clubrooms, the hard surface flooring, and it will take approximately 2 months to complete; they will provide notice to residents and personal items will need to be returned. He mentioned that they will review additional club rooms in the future. Security Gate Committee Member Johnson mentioned that on March 8, they will be closing the gate in the evening through the morning to repair and there will be a code provided to residents to help with the transition to clickers of which they will communicate through the portal, through written communication, and by posting notices in the next 2 weeks. Communications Committee Member Johnson mentioned they will be providing on a regular basis, flyers, newsletters, emails, services regarding meals and AT&T services for low-income 7

families. He mentioned regarding maintenance emergencies, he saw a draft of a notice for their March newsletter. He mentioned an additional change they are making is to work orders—they have completed 160 work orders; they call back every work order upon completion; where some work was done but repair didn’t last or was incomplete may have impacted some residents. He mentioned effective immediately, there will be weekly onsite meetings with the executive staff and a representative of ownership every week, so they understand priorities and resources needed to achieve their goals. Committee Member Gamble commented on recycling and that people are looking for 16 bins; it’s now in all 1 big bin, except for those behind the trash area they cannot get to. He mentioned he is not sure how many people will use it if they can’t access it. He suggested management send out more communications as people are unaware of the change in recycling and where they are located. He shared that some residents have trouble with trash bins because they are too tall and getting it over the lip is a challenge and is why people leave trash in front of the bin. He mentioned the accommodation is great, but communications need to happen which many residents haven’t received. He mentioned security improved; the trash room door being locked is an improvement to keep people out. He shared that a homeless person got in through a door unlocked and set off fire alarm and homeless were going through trash rooms each night to try and find way in, so they need to upkeep security. He mentioned regarding emergency evacuations, building 59 had smoke in the elevator, and the fire department was called and responded; however, he lives in back and this was in the front, and it was only when he saw the fire truck and men with their equipment that he knew there was a fire in the building; no fire alarm sounded and there was no effort to get people out of the building. He mentioned Carla is receptive to place an indicator on doors for people that need to be evacuated and hand tags would provide additional help to notify that someone is in the apartment needing help, but the person must be able to get to the door to place it, so a door marker would be better. He mentioned nightly email is not controlled by the office but by another entity and most nights there is no information in it. He mentioned the newsletter is nice, but they put the same information in it each month and it is not very useful. He suggested they include how to use recycling to inform residents. Committee Member Johnson mentioned he will look into the nightly email and requested Committee Member Gamble forward the last email to him. Vice Mayor Shaw inquired about expenses. She mentioned flooring replacement costs may not be high if flooding is not happening. She suggested preventative maintenance to save money in advance. She inquired if the locksmith fixed locks on 2/9/24 if the locksmith is coming back because more locks were broken. Committee Member Johnson commented that some doors require significant repairs. Vice Mayor Shaw inquired why it is taking 14 days before a security issue is fixed. 8

Committee Member Johnson mentioned that other locks need to be fixed so they are scheduling the locksmith to return and fix all of them. Vice Mayor Shaw mentioned things like plumbing and security must be prioritized. She shared that the resident that spoke at the last meeting whose mother came home from the hospital and had no heat, still has no heat. Committee Member Johnson explained that someone went to repair the heater and the repair didn’t take, so they sent a vendor to make the repair today. He added that when someone went to the unit and thought the issue was fixed, they didn’t hear back from the tenant when the repair didn’t take. Councilmember Meadows inquired if it was an internal fix. Committee Member Johnson explained that the technician has experience and certifications to make the repair. Vice Mayor Shaw mentioned a resident called her and spoke with management regarding trash for the senior buildings. Committee Member Johnson mentioned all trash rooms have been secured and residents have been provided direction to go to other rooms or to contact management if they need assistance. Vice Mayor Shaw mentioned a resident said she asked management about it and was told she couldn’t get a key. Committee Member Johnson responded that they will send out a communication to call and ask management if they need a key. Vice Mayor Shaw inquired if they are requiring documentation from residents to get a key of which Committee Member Johnson confirmed they are not. Vice Mayor Shaw inquired if they will give residents time to find their clickers before they fix the gate. Committee Member Johnson mentioned the first notice went out and the gate will be fixed on 3/8 and back on. Councilmember Meadows inquired what the hours will be on the gate. Committee Member Johnson responded that it will be closed from 9pm to 6am. Vice Mayor Shaw inquired why it wasn’t included in the February newsletter. Committee Member Johnson explained that there were other priorities. 9

Vice Mayor Shaw inquired how many work orders were submitted. Committee Member Johnson explained he has how many work orders were completed, but he doesn’t have the number of how many were submitted. Vice Mayor Shaw inquired about the occupancy rate and unit turnovers in 2023. She mentioned it takes people to improve that. Committee Member Johnson confirmed that they are at 83% occupancy. Vice Mayor Shaw inquired if they are working to get turnovers occupied. Committee Member Johnson mentioned they have 6 applicants pending third party approval, 6 pending move in, some remaining in the application process, and 3 move- ins last week. Vice Mayor Shaw inquired if they still have 7 maintenance staff. Committee Member Johnson mentioned they have lost some since the last meeting, so they are currently recruiting 3 positions, they have 4 current, and are mustering additional resources from outside commercial for support. Vice Mayor Shaw asked if they are still receiving complaints re

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