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Maryland Senate Bill 580 Requires State Agencies to Provide Weekly Walk-In Services

Original title: State Government - Walk-In Service Requirements

Last action · February 10, 2026: Hearing 2/19 at 1:00 p.m.Sponsors: J.B. Jennings and 3 others

Introduced
Committee
Floor Vote
Passed
Law

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What This Bill Would Do

Maryland Senate Bill 580 requires twelve designated state divisions and programs to provide in-person walk-in service to the public on a at least one day per week between 10:00 a.m. and 4:00 p.m., beginning October 1, 2026.

Why it matters

Residents seeking direct assistance with state services, such as motor vehicle registration, professional licensing, vital records, and veterans programs, will be guaranteed physical access without needing a scheduled appointment at least once weekly.

Who It Would Affect

Groups the bill's text would affect if enacted, as described in the record. Being affected is not a position for or against it.

Directly affected

Maryland Residents

Residents gain guaranteed physical access without an appointment to twelve state programs and services at least one day per week.

Directly affected

State Divisions and Programs

Specified state programs and divisions must establish or designate physical locations and staff to accommodate first-come, first-served walk-in service during mandatory weekly hours.

Key Facts

You don't have to trust us. Each fact below is taken straight from the official document - click any one to see the exact passage, highlighted in the original.

Frequently Asked Questions

Which state programs are required to offer walk-in hours?
The requirement applies to twelve specific state programs, including the Motor Vehicles Administration, the Division of Vital Records, the Division of Occupational and Professional Licensing, the , and service offices for veterans, aging, commerce, natural resources, public service, and archives.
How often must state offices provide walk-in service?
Covered programs must offer walk-in service on a at least one day per week between the hours of 10:00 a.m. and 4:00 p.m.
Where will walk-in services be located?
If a program regularly provides in-person appointments, walk-in service must be provided at every location where those appointments are held. If a program does not regularly provide in-person appointments, it must establish at least one location for walk-in service.

What else do you want to know?

News Coverage

No news coverage found yet. Articles are indexed twice daily.

Where This Stands

Currently filed. The next step in the legislative lifecycle is Committee.

Procedural history

2 actions
  1. Feb 10, 2026Senate
    Hearing 2/19 at 1:00 p.m.
  2. Feb 4, 2026SenateIntroduced
    First Reading Education, Energy, and the Environment

Version history

Only one version on file - nothing to compare yet. As later stages (committee substitute, engrossed, enrolled) are captured, the redline appears here.

View official text →

Lobbying Activity

No state lobbying filings in our records match this bill. Federal lobbying reports (LDA) cover Congress, so they are not listed on state bills.

Full breakdown

Who this bill affects and the strongest case for and against it, written only from the bill’s own text.

Sponsors

Connected Entities

Public Service Commission, Maryland Department of Health, Maryland Department of Veterans and Military Families and 7 more
OrganizationPublic Service Commission“State commission required to provide walk-in service through its Transportation ”Map →
OrganizationMaryland Department of Health“State department required to provide walk-in service for the Division of Vital R”Map →
OrganizationMaryland Department of Veterans and Military Families“State department required to provide walk-in service for its service program off”Map →
OrganizationDepartment of Aging“State department required to provide walk-in service for its durable and medical”Map →
OrganizationDepartment of Natural Resources“State department required to provide walk-in service for licensing and registrat”Map →
OrganizationDepartment of Commerce“State department required to provide walk-in service for the Maryland Business E”Map →
OrganizationMaryland Department of Labor“State department required to provide walk-in service through its Division of Occ”Map →
OrganizationMaryland Health Benefit Exchange“State agency required to provide walk-in service.”Map →
OrganizationDepartment of Transportation“State department required to provide walk-in service through the Motor Vehicles ”Map →
OrganizationMaryland State Archives“State agency required to provide walk-in service through its Reference Services ”Map →

Sources

Open source document

mgaleg.maryland.gov

Analysis Score

0–100
  • Significance60
    How much this matters to a regular citizen
  • Controversy15
    Intensity of disagreement among stakeholders
  • Entertainment5
    Compellingness for a non-policy-wonk reader
  • Buzz25
    Current news / social attention level

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