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Read. Follow. Verify.Hillsborough County sets requirements for starting, stopping, and moving water service
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What This Bill Does
Hillsborough County establishes procedures, fees, and scheduling rules for residents requesting to start, stop, or transfer water utility services. A $25.00 set-up charge applies to new accounts or service transfers, and specific identification or account numbers are required depending on the request type.
Residents must pay a $25.00 fee for new or transferred accounts, provide required identification and account numbers, and adhere to specific weekday scheduling windows when altering utility services.
Who It Affects
Groups the bill's text affects, as described in the record. Being affected is not a position for or against it.
Hillsborough County water and sewer customers
Customers must pay set-up fees, meet identification requirements, and follow specific scheduling rules when starting, stopping, or moving their water service.
Water Resources Department
The department processes water service requests, verifies customer identification, and collects fees and deposits.
Key Facts
- A $25.00 set-up charge is billed to accounts when starting a new account or moving service.
- Service starts are performed Monday through Friday from 8 AM to 5 PM.
- Service stops are performed Monday through Thursday from 8 AM to 5 PM, excluding Fridays, weekends, and days before County holidays.
- An existing or previous account number is required to complete new service requests online.
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- Identification requirements for new accounts without previous numbers include social security cards, passports, or driver licenses, handled via phone or in person.
- Account balances must be current before service can be moved to a new address.
- Urgent service starts needed within one to two business days require calling customer service at (813) 307-1000 rather than using the online form.
- In-person service requests can be completed at the Brandon Support Operations Complex located at 332 N. Falkenburg Road.
Frequently Asked Questions
How much is the fee to start a new water account or move service?
Can I schedule a water service stop on a Friday or weekend?
What information is needed to submit a service request?
What else do you want to know?
News Coverage
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Who this bill affects and the strongest case for and against it, written only from the bill’s own text.
Connected Entities
Sources
www.hillsboroughcounty.org
Analysis Score
0–100- Significance40How much this matters to a regular citizen
- Controversy5Intensity of disagreement among stakeholders
- Entertainment5Compellingness for a non-policy-wonk reader
- Buzz15Current news / social attention level
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