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NewsWFLA News TampaOctober 30, 2026Hillsborough County

Wireless carriers offer security features to prevent SIM swapping attacks

Photo: WFLA News Tampa

Major wireless carriers provide free security controls that users can manually enable to block unauthorized SIM card transfers and phone number porting. These features help prevent hackers from intercepting two-factor authentication text codes to access bank and email accounts. Customers must activate the protections through their carrier's mobile app.

Read the full story at WFLA News Tampa

Why It Matters

Enabling carrier security locks prevents unauthorized individuals from taking control of a phone number and intercepting security codes used to access personal financial and email accounts.

Key Facts

  • SIM swapping occurs when a hacker tricks a wireless carrier into transferring a phone number to a SIM card or eSIM they control.
  • Text-based two-factor authentication codes can be intercepted by hackers if they successfully take control of a phone number.
  • AT&T offers a free Wireless Account Lock feature that blocks SIM swaps and carrier transfers for all lines on an account through a single switch in the AT&T app.
  • AT&T sends an email to the primary account holder and a text to each active number whenever the account lock is changed.
  • T-Mobile provides SIM Protection to prevent moving a number to another SIM card, managed under account settings in the T-Mobile app.
  • T-Mobile offers Port Out Protection to prevent transferring a number to another carrier, which must be applied separately to each individual line.
  • Verizon offers SIM Protection to block unauthorized device changes and Number Lock to prevent carrier transfers via the My Verizon app.
  • Smaller wireless carriers may offer similar protections, searchable by looking up the carrier name alongside 'port out protection.'
  • Users must temporarily disable these security locks if they switch phones or wireless carriers.
  • Using an authenticator app instead of text messages for two-factor authentication helps secure accounts even if a phone number is compromised.

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