The civic record
Read. Follow. Verify.New York Establishes 2-1-1 Community Services Hotline System Operated by 2-1-1 New York
Last action · July 29, 2026: REFERRED TO SOCIAL SERVICESSponsors: Andrew Hevesi and 14 others
Track this bill to get notified when it advances a stage. One tap to stop, anytime.
What This Bill Would Do
New York establishes a statewide, 24/7 2-1-1 essential community services hotline system overseen by the Office of Children and Family Services and operated by 2-1-1 New York. The system provides resource and referral information for basic human needs, health, work support, family services, and assistance for older adults and people with disabilities, effective 120 days after becoming law.
Call centers must maintain an annually validated database of providers and coordinate with 9-8-8 and 9-1-1 services, while the oversight office must submit an annual data report to the governor and legislative leaders starting April first.
- 2-1-1 New York is a not-for-profit organization that has operated community hotline services in the state since being designated by the Public Service Commission in 2010. context
- The 9-8-8 suicide prevention and behavioral health crisis hotline was established to handle mental health crises and coordinate with emergency response infrastructure like 9-1-1. context
Who It Would Affect
Groups the bill's text would affect if enacted, as described in the record. Being affected is not a position for or against it.
Office of Children and Family Services
The office is assigned formal oversight of the 2-1-1 hotline system, must establish reporting metrics, and is required to compile and submit annual reports to state leadership.
2-1-1 Call Centers
Call centers are tasked with maintaining a validated provider database, offering multi-platform access, providing language assistance, and coordinating with emergency services like 9-8-8 and 9-1-1.
Individuals and Families
Residents gain guaranteed statewide, 24/7 access to information and referral services for basic needs, health care, work support, and family programs.
Key Facts
You don't have to trust us. Each fact below is taken straight from the official document - click any one to see the exact passage, highlighted in the original.
Frequently Asked Questions
What services can callers access through the 2-1-1 hotline?
Who operates the 2-1-1 call centers under this legislation?
What else do you want to know?
News Coverage
Follow the record
Votes, people, money & the original sourceWhere This Stands
Currently in committee. The next step in the legislative lifecycle is Floor Vote.
Procedural history
1 action- Jul 29, 2026HouseCommitteeREFERRED TO SOCIAL SERVICES
Version history
Only one version on file - nothing to compare yet. As later stages (committee substitute, engrossed, enrolled) are captured, the redline appears here.
View official text →Lobbying Activity
No state lobbying filings in our records match this bill. Federal lobbying reports (LDA) cover Congress, so they are not listed on state bills.
Full breakdown
Who this bill affects and the strongest case for and against it, written only from the bill’s own text.
Sponsors
Show 10 more sponsors
Discoveries
Patterns POLISCOPE noticed across the record. These are observations to investigate, not conclusions.
Formalization of 2-1-1 Oversight
The bill transitions the 2-1-1 hotline from a service designated by the Public Service Commission in 2010 into a statutorily recognized system under the oversight of the Office of Children and Family Services.
Connected Entities
Sources
www.nysenate.gov
Analysis Score
0–100- Significance65How much this matters to a regular citizen
- Controversy10Intensity of disagreement among stakeholders
- Entertainment5Compellingness for a non-policy-wonk reader
- Buzz25Current news / social attention level
Publisher tools