FEDERALhearing transcript

Congressional Hearing on IRS Customer Service Challenges

Original title: EXAMINING IRS CUSTOMER SERVICE CHALLENGES

January 1, 2017

IRS customer service tax administration government oversight

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The Frame

What this does

The hearing provides a formal record of federal oversight into how the IRS manages taxpayer interactions, which directly impacts the efficiency and accessibility of tax filing and support services for all U.S. taxpayers.

Who is mentioned in the record

Potentially affected actors named in the source documents. Mention is not a position.

U.S. Taxpayers

Taxpayers are the primary recipients of IRS customer service and are affected by the agency's operational efficiency.

Internal Revenue Service

The agency is subject to Congressional oversight regarding its administrative and service-related performance.

What changed

Last recorded activity January 1, 2017.

What's next

Next step not available in the current record.

Summary

This document is a transcript of a 2017 joint Congressional hearing held to examine the operational challenges and customer service performance of the Internal Revenue Service (IRS). The hearing featured testimony from IRS officials, the Treasury Inspector General for Tax Administration, and the Government Accountability Office.

Key Facts

The hearing was a joint session between the Subcommittee on Government Operations and the Subcommittee on Health Care, Benefits, and Administrative Rules.
The hearing took place on March 8, 2017, in the Rayburn House Office Building.
The primary focus was examining the challenges the IRS faces in providing customer service to taxpayers.
Testimony was provided by representatives from the IRS, the Treasury Inspector General for Tax Administration (TIGTA), and the Government Accountability Office (GAO).
A statement for the record was submitted by the National Taxpayer Advocate, Nina Olson.

Frequently Asked Questions

What was the purpose of this hearing?

The hearing was held to conduct oversight on the IRS and examine the specific challenges the agency faces in providing customer service to the public.

Who testified at the hearing?

Witnesses included John Dalrymple (IRS), Russell Martin (), and Jessica Lucas-Judy ().

Why It Matters

News Coverage

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Discoveries

Patterns POLISCOPE noticed across the record. These are observations to investigate, not conclusions.

cross reference90% confidence

Inter-agency Oversight

The hearing demonstrates the collaborative oversight role of the GAO and TIGTA in evaluating IRS performance.

Internal Revenue Service Treasury Inspector General for Tax Administration U.S. Government Accountability Office

Connected Entities

personRussell Martin“Assistant Inspector General, Treasury Inspector General for Tax Administration”Map →

personJohn Dalrymple“Deputy Commissioner for Services and Enforcement, IRS”Map →

personNina Olson“National Taxpayer Advocate”Map →

personJessica Lucas-Judy“Acting Director, Strategic Issues, U.S. Government Accountability Office”Map →

organizationInternal Revenue Service“The federal agency under review for customer service performance”Map →

personMark Meadows“Chairman of the Subcommittee on Government Operations”Map →

Sources

Open source document

www.govinfo.gov

Analysis Score

0–100

Significance40
How much this matters to a regular citizen
Controversy20
Intensity of disagreement among stakeholders
Entertainment5
Compellingness for a non-policy-wonk reader
Buzz10
Current news / social attention level

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