BROWARD COUNTY · LOCALlocal legislationAgenda Ready

Local Impact

Amendment to 2-1-1 Broward Information Services Agreement

Original title: MOTION TO APPROVE Third Amendment to Agreement No. 23-CP-HCS-6930-01 between Broward County and First Call for Help of Broward, Inc., d/b/a 2-1-1 Broward, for Specialized Information and Referral Services, effective April 1, 2026, to update certain terms of the Agreement, and revise and replace Exhibit D-2, Outcomes, and Exhibit E, Required Reports and Submission Dates; and authorize the County Administrator to take all necessary administrative and budgetary actions to implement the Agreement as amended.

April 28, 2026

social services county contracts information services human services

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The Frame

What this does

This amendment changes the performance goals and reporting deadlines for the organization that provides specialized information and referral services to Broward County residents.

Who is mentioned in the record

Potentially affected actors named in the source documents. Mention is not a position.

2-1-1 Broward

The organization must adhere to new performance outcomes and reporting deadlines starting April 1, 2026.

Broward County residents

Residents who use 2-1-1 services may experience changes in how the service provider tracks and reports its performance to the county.

What changed

Last recorded activity April 28, 2026.

What's next

Next step not available in the current record.

Summary

Broward County is updating its contract with 2-1-1 Broward to modify service outcomes and reporting requirements. The amendment takes effect on April 1, 2026, and grants the County Administrator authority to manage the implementation.

Key Facts

The agreement is the 'Third Amendment' to contract number 23-CP-HCS-6930-01.
The amendment becomes effective on April 1, 2026.
The amendment replaces 'Exhibit D-2, Outcomes' in the original contract.
The amendment replaces 'Exhibit E, Required Reports and Submission Dates' in the original contract.
The County Administrator is authorized to take all necessary administrative and budgetary actions to implement the changes.
The contract is managed by the Human Services - Community Partnerships Division.

Frequently Asked Questions

What does 2-1-1 Broward do?

They provide specialized information and referral services for residents.

Does this change the services provided to the public?

The amendment updates the 'Outcomes' and 'Required Reports' for the service provider, which dictates how they measure and report their performance to the county.

Why It Matters

This amendment changes the performance goals and reporting deadlines for the organization that provides specialized information and referral services to Broward County residents.

News Coverage

No news coverage found yet. Articles are indexed twice daily.

Discoveries

Patterns POLISCOPE noticed across the record. These are observations to investigate, not conclusions.

policy shift90% confidence

Contractual Performance Update

The county is actively revising performance metrics and reporting requirements for its 2-1-1 service provider, suggesting a shift in oversight or data collection priorities.

Broward County 2-1-1 Broward

Connected Entities

organizationFirst Call for Help of Broward, Inc.“The service provider doing business as 2-1-1 Broward.”Map →

other23-CP-HCS-6930-01“The original agreement number being amended.”Map →

organizationBroward County“The local government entity contracting for services.”Map →

other26-193“The file number for this agenda item.”Map →

organization2-1-1 Broward“The specialized information and referral service provider.”Map →

Sources

Open source document

webapi.legistar.com

Analysis Score

0–100

Significance30
How much this matters to a regular citizen
Controversy5
Intensity of disagreement among stakeholders
Entertainment5
Compellingness for a non-policy-wonk reader
Buzz10
Current news / social attention level

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