Polk County Jail Video Visitation Guide

Friends and family of inmates must use the Smart Communications system to schedule and pay $0.17 per minute for 15-minute video visits, which are subject to strict conduct rules and 24-hour advance scheduling requirements.

• •Video visits cost $0.17 per minute for a 15-minute session.
• •All visits must be scheduled at least 24 hours in advance via smartinmate.com.
• •Changes or cancellations to appointments must be made 24 hours in advance by 6:00 p.m. the day prior.
• •Inmates are allowed one 15-minute video visit per day.
• •General visitation hours are 7:30 a.m.–10:30 a.m., 12:00 p.m.–4:00 p.m., and 5:00 p.m.–10:30 p.m. daily.
• •Pre-adjudicated youth visits are restricted to 3:00 p.m.–9:00 p.m.
• •Video visits are monitored and can be terminated for rule violations.
• •Prohibited conduct includes nudity, gang signs, driving, or use of other electronic devices during the call.
• •Nudity violations result in a one-month ban for the first offense, two months for the second, and potential indefinite banning for the third.
• •Account holders must be at least 18 years old to schedule visits.
• •Children may participate in visits if the account holder is present for the entire duration.