The civic record
Read. Follow. Verify.Privacy and Security Policy for the 311Direct Mobile App
Track this bill to get notified when it advances a stage. One tap to stop, anytime.
What This Bill Does
This document outlines how Miami-Dade County collects, uses, and protects personal information submitted through the 311Direct mobile application. It clarifies that user data is used for service requests and public safety, but may be subject to Florida's public records laws.
Residents using the 311Direct app to report issues should be aware that their personal contact information, photos, and location data may be subject to public inspection under Florida law and shared with law enforcement if necessary.
Who It Affects
Groups the bill's text affects, as described in the record. Being affected is not a position for or against it.
311Direct App Users
Users are subject to the data collection, retention, and public disclosure policies outlined in the document.
Law Enforcement Agencies
These agencies receive cooperation and data from the 311 Contact Center regarding reports of illegal activity.
Key Facts
- Personal information (name, phone, email) is collected only when a user submits a service request.
- The app collects non-personal data including browser type, device type, photos, and geographic coordinates.
- Users must grant specific permissions for the app to access the device camera and location services.
- Data is used for responding to requests, public safety, and service improvement; it is not sold or used for commercial marketing.
Show all 10 facts
- Under Florida Statutes Chapter 119, information collected may be subject to public inspection and duplication.
- The County cooperates with law enforcement and may share user data if illegal activity is suspected.
- Uploaded media files (photos, video, audio) may be used by the County for any purpose deemed necessary for service assessment.
- The County does not guarantee that uploaded media files will be reviewed or relied upon by investigators.
- The County maintains records retention and destruction protocols in compliance with Florida law.
- The County does not guarantee absolute security for electronic storage or transmission of data.
Frequently Asked Questions
Is my personal information kept private?
Can the County sell my data to third parties?
What happens to the photos I upload to the app?
What else do you want to know?
News Coverage
Follow the record
Votes, people, money & the original sourceFull breakdown
Who this bill affects and the strongest case for and against it, written only from the bill’s own text.
Discoveries
Patterns POLISCOPE noticed across the record. These are observations to investigate, not conclusions.
Public Records Disclosure
The policy explicitly highlights that user-submitted data via the app is subject to Florida's public records laws, which may be unexpected for users who assume app-based reporting is private.
Connected Entities
Sources
www.miamidade.gov
Analysis Score
0–100- Significance40How much this matters to a regular citizen
- Controversy20Intensity of disagreement among stakeholders
- Entertainment5Compellingness for a non-policy-wonk reader
- Buzz10Current news / social attention level
Publisher tools