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FEDERALhearing transcript
High Impact

Hearing on VA Electronic Health Record System Delays

Original title: GETTING IT RIGHT: CHALLENGES WITH THE GO-LIVE OF ELECTRONIC HEALTH RECORD MODERNIZATION

January 1, 2023

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The Frame

What this does

The delay of the program affects the timeline for when veterans and medical staff at the Mann-Grandstaff VA Medical Center will transition to a new digital health record system.

Who is mentioned in the record

Potentially affected actors named in the source documents. Mention is not a position.

Veterans

The transition to a new electronic health record system impacts how their medical information is managed and accessed at the medical center.

VA Medical Staff

Staff are required to undergo training and adapt to the new electronic health record system for daily operations.

Cerner Government Services

As the contractor, they are responsible for the development and implementation of the health record system.

What changed

Last recorded activity January 1, 2023.

What's next

Next step not available in the current record.

Summary

This House Subcommittee hearing examines why the Department of Veterans Affairs delayed the launch of its new electronic health record system at the Mann-Grandstaff VA Medical Center. Lawmakers questioned VA officials and contractors regarding transparency issues and staff concerns raised during system testing and training.

Key Facts

  • The VA delayed the planned March 28, 2020, launch of the Electronic Health Record Modernization program at the Mann-Grandstaff VA Medical Center.
  • Facility staff reported concerns regarding product development as early as December 2019.
  • Staff reported frustration with the system and training processes during 'superuser' training in mid-January 2020.
  • The Subcommittee on Technology Modernization was briefed by the VA on January 17, 2020, but was not informed of the staff concerns at that time.
  • The Secretary of the VA informed the subcommittee of the project delay on February 10, 2020.

Frequently Asked Questions

Why was the electronic health record launch delayed?
The launch was delayed following concerns raised by facility staff regarding the state of product development and frustrations encountered during training sessions.
When was the subcommittee informed about the problems?
While the VA briefed the subcommittee on January 17, 2020, the subcommittee states they were not made aware of the specific staff concerns until after the delay was announced on February 10, 2020.

Why It Matters

The delay of the program affects the timeline for when veterans and medical staff at the Mann-Grandstaff VA Medical Center will transition to a new digital health record system.

News Coverage

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Sponsors

Discoveries

Patterns POLISCOPE noticed across the record. These are observations to investigate, not conclusions.

policy shift90% confidence

Transparency Gap

There was a significant gap between when VA staff identified system issues in January and when the subcommittee was informed in February.

Connected Entities

organizationCerner Government ServicesThe contractor responsible for the electronic health record systemMap →
locationMann-Grandstaff VA Medical CenterThe facility where the electronic health record system was scheduled to launchMap →
personSusie LeeChairwoman of the Subcommittee on Technology ModernizationMap →
personTravis DaltonPresident of Cerner Government ServicesMap →
personDavid CaseDeputy Inspector General at the VAMap →
organizationDepartment of Veterans AffairsThe federal agency responsible for the health record modernization programMap →

Sources

Open source document

www.govinfo.gov

Analysis Score

0–100
  • Significance75
    How much this matters to a regular citizen
  • Controversy60
    Intensity of disagreement among stakeholders
  • Entertainment30
    Compellingness for a non-policy-wonk reader
  • Buzz20
    Current news / social attention level

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