FEDERALMeeting

How to Use the Miami-Dade 311 Contact Center

Original title: 311 Contact Center

government services customer service public works communication Miami-Dade County

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The Frame

What this does

Residents can use this service to request essential municipal tasks like pickup, pothole repairs, and mosquito inspections, or to get information on transit, elections, and property tax exemptions.

Who is mentioned in the record

Potentially affected actors named in the source documents. Mention is not a position.

Miami-Dade County residents

Residents are the primary users of the service for accessing government information and requesting municipal repairs.

City of Miami residents

Residents of the City of Miami can use the 311 system to access specific city services.

What changed

No recent stage movement in the current record.

What's next

Next step not available in the current record.

Key Facts

The 311 service is available by phone, mobile app, online, email, social media, and in-person at three regional service centers.
Phone support is available Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m.
The service is closed on Sundays and holidays.
Residents can call 311 or 305-468-5900 for assistance.
Support is provided in English, Spanish, and Haitian Creole.
Individuals with hearing or speech disabilities can use Florida Relay by dialing 711.
The '311 Direct' mobile app allows users to report issues and request services on-the-go.
Online reporting is available via the 311 Direct website, with options to remain anonymous or provide contact info for follow-up.
Email inquiries can be sent to 311@miamidade.gov.
Service requests include bulky waste pickup, mosquito inspections, pothole repairs, transit planning, and reporting code violations.
Some cable providers (like U-verse and Comcast) and certain mobile carriers may not support direct 311 dialing.

Frequently Asked Questions

What should I do if I cannot dial 311 directly?

You can reach the center by dialing 305-468-5900.

Can I report issues anonymously?

Yes, when using the 311 Direct online portal, you have the option to remain anonymous or provide contact information for follow-up.

What kind of neighborhood problems can I report?

You can report issues such as potholes, overgrown medians, missed garbage service, illegal dumping, and code violations like junk piles.

Why It Matters

Residents can use this service to request essential municipal tasks like pickup, pothole repairs, and mosquito inspections, or to get information on transit, elections, and property tax exemptions.

Summary

The 311 Contact Center is the primary way for residents to access non-emergency government services, report neighborhood issues, and ask questions about Miami-Dade County and City of Miami programs. Support is available in English, Spanish, and Haitian Creole through phone, mobile app, online, email, social media, and in-person service centers.

News Coverage

No news coverage found yet. Articles are indexed twice daily.

Discoveries

Patterns POLISCOPE noticed across the record. These are observations to investigate, not conclusions.

cross reference100% confidence

Multi-jurisdictional Service

The 311 center serves as a unified point of contact for both Miami-Dade County and the City of Miami, simplifying access for residents living in those areas.

Miami-Dade County City of Miami

Connected Entities

organizationCity of Miami“The municipal government whose services are also accessible via 311.”Map →

personJorge Olazabal“Director of Communications, Information & Technology.”Map →

organizationMiami-Dade County“The local government entity operating the 311 service.”Map →

locationStephen P. Clark Center“Physical location of the department at 111 NW 1st Street, Miami, FL 33128.”Map →

Sources

Open source document

www.miamidade.gov

Analysis Score

0–100

Significance40
How much this matters to a regular citizen
Controversy0
Intensity of disagreement among stakeholders
Entertainment5
Compellingness for a non-policy-wonk reader
Buzz10
Current news / social attention level

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