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Read. Follow. Verify.Kentucky requires digital asset wallet providers to offer live customer service and password-recovery assistance
Last action · March 10, 2026: to Banking & Insurance (H)Sponsor: Tom Smith
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What This Bill Proposed
Digital asset wallet providers operating in Kentucky must provide live customer service via a toll-free telephone number between 8:00 a.m. and 10:00 p.m. local time and assist users with resetting passwords, PINs, or s. A violation of these requirements constitutes an unlawful deceptive trade practice under state consumer protection laws.
Cryptocurrency and digital wallet users gain guaranteed access to telephone support and credential recovery assistance, backed by state enforcement penalties for non-compliant providers.
- The Kentucky General Assembly is the state's bicameral legislature responsible for passing statutory laws. context
- The Kentucky Attorney General enforces state consumer protection statutes, including laws prohibiting deceptive trade practices. context
Who It Would Have Affected
Groups the bill's text would have affected, as described in the record. Being affected is not a position for or against it.
wallet providers
Providers must establish toll-free telephone customer service during specified hours and assist users with credential resets.
digital asset wallet owners
Wallet owners receive guaranteed access to customer support and password, PIN, or seed phrase recovery assistance.
Attorney General
The Attorney General gains enforcement authority and rulemaking powers regarding digital asset wallet provider standards.
Key Facts
- Digital asset wallet providers must offer live customer service via a toll-free telephone number during operating hours between 8:00 a.m. and 10:00 p.m. local time within Kentucky.
- Providers must assist any wallet owner with resetting passwords, PINs, seed phrases, or other necessary access information.
- Providers may require identity verification by means other than providing the lost password, PIN, or seed phrase before rendering assistance.
- Violating these wallet provider requirements is classified as an unfair, false, misleading, or deceptive act or practice in trade or commerce under KRS 367.170.
Show all 6 facts
- The Attorney General and other persons may exercise all remedies, powers, duties, and penalties under KRS 367.110 to 367.300 and KRS 367.990 for violations.
- The Attorney General is authorized to promulgate administrative regulations under KRS Chapter 13A to enforce the section.
Frequently Asked Questions
What customer service hours must digital wallet providers maintain?
What happens if a wallet provider fails to comply with these rules?
What else do you want to know?
News Coverage
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Votes, people, money & the original sourceWhere This Stands
This bill did not become law - Died at adjournment · in House committee.
Procedural history
2 actions- Mar 10, 2026HouseCommitteeto Banking & Insurance (H)
- Mar 3, 2026HouseIntroducedintroduced in House to Committee on Committees (H)
Version history
Only one version on file - nothing to compare yet. As later stages (committee substitute, engrossed, enrolled) are captured, the redline appears here.
View official text →Lobbying Activity
No state lobbying filings in our records match this bill. Federal lobbying reports (LDA) cover Congress, so they are not listed on state bills.
Full breakdown
Who this bill affects and the strongest case for and against it, written only from the bill’s own text.
Sponsors
Connected Entities
Sources
apps.legislature.ky.gov
Analysis Score
0–100- Significance20Lowered because this bill did not pass (its text scored 60)
- Controversy35Intensity of disagreement among stakeholders
- Entertainment5Compellingness for a non-policy-wonk reader
- Buzz40Current news / social attention level
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