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CLEARWATER (PINELLAS COUNTY) · LOCALlocal legislationPassed
Passed

Approval of $1.19 Million Utility Billing System Contract

Original title: Approve an agreement with Cayenta, a division of N. Harris Computer Corp., of British Columbia, Canada, for support and maintenance, professional services, and hosted AI agent services in support of the Utility Billing Management System, for a total not-to-exceed amount of $1,192,873.13, for the 5-year term beginning November 1, 2025 through October 31, 2030, pursuant to Clearwater Code of Ordinances Section 2.563(1)(d), Non-competitive purchase (impractical), and authorize the appropriate officials to execute same. (consent)

Record date · January 15, 2026

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What This Bill Does

The city has approved a five-year, $1.19 million contract with Cayenta for maintenance, professional services, and AI-powered customer service tools for the city's utility billing system. This agreement was processed as a non-competitive purchase, meaning it was awarded without a standard bidding process.

Why it matters

This contract commits $1,192,873.13 in city funds over five years to manage utility billing operations and implement AI-driven customer service tools for residents.

Who It Affects

Groups the bill's text affects, as described in the record. Being affected is not a position for or against it.

Directly affected

Cayenta

The company is contracted to provide software maintenance and AI services to the city for a five-year period.

Directly affected

City Utility Customers

Customers will interact with the new AI-driven utility billing system for account management and support.

Key Facts

  • The city approved a contract with Cayenta for utility billing system support, maintenance, and AI agent services.
  • The total cost of the contract is capped at $1,192,873.13.
  • The contract term spans five years, from November 1, 2025, to October 31, 2030.
  • The contract was approved as a 'non-competitive purchase' under Clearwater Code of Ordinances Section 2.563(1)(d) due to being deemed impractical to bid.
Show all 6 facts
  • The agreement includes the implementation of hosted AI agent services for utility billing.
  • The action item was introduced and passed on December 17, 2025.

Frequently Asked Questions

Why was this contract awarded without a competitive bidding process?
The city cited Clearwater Code of Ordinances Section 2.563(1)(d), which allows for non-competitive purchases when a standard bidding process is determined to be impractical.
What services will Cayenta provide under this contract?
Cayenta will provide support and maintenance for the Utility Billing Management System, professional services, and .
How long does this contract last?
The contract is for a five-year term, beginning November 1, 2025, and ending October 31, 2030.

What else do you want to know?

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Full breakdown

Who this bill affects and the strongest case for and against it, written only from the bill’s own text.

Discoveries

1 pattern noticed across the record

Patterns POLISCOPE noticed across the record. These are observations to investigate, not conclusions.

policy shift100% confidence

Adoption of AI in Utility Services

The city is explicitly moving toward 'hosted AI agent services' for utility billing, indicating a shift toward automated customer service interfaces.

CayentaClearwater

Connected Entities

N. Harris Computer Corp., Cayenta, Clearwater
OrganizationN. Harris Computer Corp.“Parent company of Cayenta based in British Columbia, Canada.”Map →
OrganizationCayenta“A division of N. Harris Computer Corp. providing software and AI services.”Map →
locationClearwater“The municipality entering into the agreement.”Map →

Sources

Open source document

webapi.legistar.com

Analysis Score

0–100
  • Significance45
    How much this matters to a regular citizen
  • Controversy20
    Intensity of disagreement among stakeholders
  • Entertainment5
    Compellingness for a non-policy-wonk reader
  • Buzz10
    Current news / social attention level

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