Part ofairline industry →

FEDERALhearing transcript

High Impact

Congressional Hearing on Airline Customer Service

Original title: OVERSIGHT OF U.S. AIRLINE CUSTOMER SERVICE

January 1, 2017

airline industry customer service transportation oversight passenger rights

Track this bill to get notified when it advances a stage. One tap to stop, anytime.

The Frame

What this does

This hearing serves as a formal review of airline policies that directly impact passenger rights, boarding procedures, and service standards for millions of travelers.

Who is mentioned in the record

Potentially affected actors named in the source documents. Mention is not a position.

Airline Passengers

Passengers are subject to the customer service policies and boarding procedures discussed by the committee.

Airline Companies

Airlines are subject to congressional oversight regarding their operational and customer service policies.

What changed

Last recorded activity January 1, 2017.

What's next

Next step not available in the current record.

Summary

The House Committee on Transportation and Infrastructure held a hearing on May 2, 2017, to conduct of U.S. airline customer service practices. Executives from major airlines and consumer advocates provided testimony regarding industry policies and passenger experiences.

Key Facts

The hearing took place on May 2, 2017, in the Rayburn House Office Building.
The committee heard testimony from executives representing United Airlines, Alaska Airlines, Southwest Airlines, and American Airlines.
William J. McGee testified as an aviation consultant representing the Consumers Union.
The record includes written responses from airline executives to questions posed by Representatives Mark Meadows and Brian Mast.
The committee record includes a submission from FlyersRights.org regarding proposed reforms for passenger ejections and bumping policies.
The committee authorized the Chairman to declare recesses during the hearing proceedings.

Why It Matters

This hearing serves as a formal review of airline policies that directly impact passenger rights, boarding procedures, and service standards for millions of travelers.

Frequently Asked Questions

What was the purpose of this hearing?

The hearing was held to conduct of U.S. airline customer service practices and policies.

Who testified at the hearing?

Executives from United, Alaska, Southwest, and American Airlines, as well as an aviation consultant from the Consumers Union.

News Coverage

No news coverage found yet. Articles are indexed twice daily.

Discoveries

Patterns POLISCOPE noticed across the record. These are observations to investigate, not conclusions.

policy shift90% confidence

Focus on Passenger Rights

The inclusion of 'Proposed Airline Passenger Bill of Rights 2.0' indicates a legislative push for stricter passenger protections.

FlyersRights.org

Connected Entities

personWilliam J. McGee“Aviation Consultant for Consumers Union”Map →

personBob Jordan“Executive VP of Southwest Airlines”Map →

personBill Shuster“Chairman of the Committee on Transportation and Infrastructure”Map →

organizationCommittee on Transportation and Infrastructure“House committee conducting the hearing”Map →

personKerry F. Philipovitch“Senior VP of American Airlines”Map →

personJoseph Sprague“Senior VP of Alaska Airlines”Map →

personOscar Munoz“CEO of United Airlines”Map →

Sources

Open source document

www.govinfo.gov

Analysis Score

0–100

Significance75
How much this matters to a regular citizen
Controversy60
Intensity of disagreement among stakeholders
Entertainment40
Compellingness for a non-policy-wonk reader
Buzz30
Current news / social attention level

Publisher tools