Approval of $2.08 Million Upgrade for 911 Phone Systems

Original title: MOTION TO APPROVE Work Authorization No. WA-ORCAT-NICE-002 for NICE Systems, Inc. (Agreement No. TEC2126907A1_1), in the not-to-exceed amount of $2,082,198, which provides for the acquisition of hardware, software, licensing, and professional services to replace existing hardware, to upgrade software, and to implement a new interface to the VIPER 7 911 phone system at the Regional and Non-Regional Public Safety Answering Points (PSAPs).

Record date · December 9, 2025

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What This Bill Does

This motion authorizes a $2,082,198 contract with NICE Systems, Inc. to upgrade hardware, software, and interfaces for the regional 911 emergency phone system. The project covers both regional and non-regional Public Safety Answering Points (s).

Why it matters

This expenditure directly impacts the technology used by emergency dispatchers to receive and process 911 calls across the region.

Who It Affects

Groups the bill's text affects, as described in the record. Being affected is not a position for or against it.

Directly affected

NICE Systems, Inc.

The company is the designated vendor for the hardware and software upgrades.

Directly affected

Public Safety Answering Points (PSAPs)

These facilities will receive new hardware, software, and interface upgrades for their 911 phone systems.

Key Facts

The motion authorizes a maximum expenditure of $2,082,198.
The contract is awarded to NICE Systems, Inc. under agreement number TEC2126907A1_1.
The project involves replacing existing hardware and upgrading software for the VIPER 7 911 phone system.
The project includes implementing a new interface for the 911 system.

Show all 6 facts

The upgrades apply to both Regional and Non-Regional Public Safety Answering Points (PSAPs).
The scope includes the acquisition of hardware, software, licensing, and professional services.